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Knowledge base
ISO (8)
Getting Started
Table of Contents (1)
Table of Contents
Gaining Online Portal Access (1)
Gaining Online Portal Access-ISO
Creating Your Online Portal Password (1)
Creating Online Portal Access
Connect Your Device to the Internet (1)
Connect Your Device to the Internet
Frequently Asked Questions (1)
Frequently Asked Questions
Dual Pricing Guide (1)
Dual Pricing Guide
RMA Request Form (1)
RMA Request Form
Gift Card QRG (1)
Gift Card QRG
Legacy Portal (18)
Legacy Portal
User Management (10)
Add Operator/User
Delete Operator/User
Add Sub-ISO
View all 10
Merchant Management (16)
Full Board Merchant
Quick Board Merchant
Activate Merchant
View all 16
Transactions (14)
Filter Transactions
Transaction DECLINE Reasons
Show Only Approved Transactions
View all 14
Device Management (17)
Edit Device Parameters
View Device Heartbeat
View Pin Pad Logs
View all 17
Remote Diagnostics (10)
Connect to a Merchant’s Device
Settlement via Remote Diagnostic
Reboot via Remote Diagnostic
View all 10
Valor Shield RT (1)
Valor Shield RT
Contact Us (1)
Contact Us
Support (3)
Export Support Ticket Logs
Modify a Support Ticket
Close a Support Ticket:
My Setting (6)
Modify Mandatory Close Batch:
Valor Connect:
Send Merchant Transaction Receipt to Email
View all 6
Reports (5)
Batch Reports
Tip Reports
Pinpad Reports
View all 5
Downloads (1)
Downloads
Virtual Terminal (14)
Virtual Terminal QRG
Cancel E-Invoice
Create PayNow Link
View all 14
Troubleshooting (1)
Move an EPI
Close an Open Batch (1)
Close an Open Batch
Engage My Customer (5)
Filter Customer View
Export Customer View
Send Promotions
View all 5
Promotions (3)
Create a Paper Receipt Promotion
Create a SMS Receipt Promotion
Create SMS Template
My Tickets (5)
Create New Ticket
Export Ticket History
Filter Ticket List
View all 5
Vault (6)
Add Customer
Add Customer from Transactions
Delete Saved Customer
View all 6
New Portal (14)
Home (1)
Home
User Management (14)
Add Operator/User
Delete Operator/User
Activate Operator/User
View all 14
Merchant Management (17)
Filter Merchant View
Search Merchant
Export Merchant Data
View all 17
Transactions (15)
Filter Transactions
Modify the Column View
Show Only Approved Transactions
View all 15
Virtual Terminal (15)
Cancel E-Invoice
Create PayNow Link:
Create Valor QR Lite Code
View all 15
Remote Diagnostics (10)
Connect to a Merchant’s Device
Settlement via Remote Diagnostic
Reboot via Remote Diagnostic
View all 10
Device Management (13)
Edit Parameters:
View Device Overview
View Device Heartbeat
View all 13
Valor Shield RT (1)
Valor Shield RT
Contact Us (1)
Contact Us
Tickets (6)
Export Ticket Logs
Modify a Support Ticket
Close a Support Ticket
View all 6
Settings (11)
Settings
Adding Inventory
Adding Modifier
View all 11
Report (8)
Batch Reports
ISO Reports
ISO Billing Statement
View all 8
Training Videos (2)
ISO Training Videos
Merchant Training Video
Vault (7)
Add Customer
Add Customer from Transactions
Delete Saved Customer
View all 7
VL100/VL110/VP100 (14)
Default Homescreen Transaction (1)
Default Homescreen Transactions:
Dual Pricing / Bin Based Homescreen Transaction (1)
Dual Pricing / Bin Based Homescreen Transactions
Dual Pricing Advanced Card Transactions (1)
Dual Pricing Advanced Card Transactions
Favorites Menu ★ (1)
Favorites Menu
Menu (8)
Payment
Favorites
Settlement
View all 8
Help Me Menu (1)
Help Me Menu
Reports (3)
Reports
Generating API KEYS
OpenCart Integration
Connecting a VL300 to a VL100 (1)
Connecting a VL300 to a VL100
Connecting a VP300 to a VP100 (1)
Connecting a VP300 to a VP300
Troubleshooting (18)
Device Error Codes
Install SIM into VL110
Configure Static IP
View all 18
VL100 / VL110 QRG (1)
VL100 / VL110 QRG
VL100 / VL110 Dual Pricing / Bin Based Surcharge (1)
VL100 / VL110 Dual Pricing / Bin based Surcharge
VL300 QRG (1)
VL300 QRG
VP100 QRG (1)
VP100 QRG
VL500 / VL550 / VP500 / VP550 / VP550E (6)
Default Homescreen Transaction (1)
Default Homescreen Transactions
Dual Pricing / Bin Based Homescreen Transaction (1)
Dual Pricing / Bin Based Homescreen Transactions
Dual Pricing Advanced Card Transactions (1)
Dual Pricing Advanced Card Transactions
Menu (9)
Report
Settlement
Tip Adjust
View all 9
Troubleshooting (3)
Install SIM
Manually Configure APN on Cellular VL500
Performing an RKI Download
QRG (2)
VL500 QRG
VL500 Comm Cradle QRG
MOBILE APP / RCKT (13)
Downloading the Valor Pay App (1)
Downloading the Valor Pay App
Getting Logged In (1)
Getting Logged In
Pairing RCKT mPOS (1)
Pairing RCKT mPOS
Menu (1)
Menu Options
Performing Transaction (1)
Performing Transactions
Performing Transaction with RCKT mPOS (1)
Performing Transaction with RCKT mPOS
Send an E-Invoice (1)
Send an E-Invoice
Send a QR Payment (1)
Send a QR Payment
Send a PayNow Link (1)
Send a PayNow Link
View a Batch (1)
View Batches
Package Download on RCKT (1)
Package Download on RCKT
RKI Download on RCKT (1)
RKI Download on RCKT
RCKT QRG (1)
RCKT QRG
POS INTEGRATION (2)
Valor Connect (1)
Valor Connect
Enable Valor Connect for a Merchant (1)
Enable Valor Connect for a Merchant