Only Applicable for Merchant Accounts
1. Navigate to My Tickets in the Sidebar Menu.
2. Select the Action button followed by New Ticket.
3. Select Subject from the following:
- Hardware
- Transaction
- Statement
- Payment
- Other
- Sales
4. Select which Terminal EPI has the Issue or Concern.
5. Complete the Description of the Issue or Concern.
6. Select Submit to complete Ticket.
Your ISO will receive this request and respond with a call back.
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